Insights

Charging for Record Requests

May 14, 2015

All credit unions are faced with the daunting challenge of providing exceptional member service to its members, while keeping its costs low. One of the more frustrating and costly circumstances surrounding this concept involve members or third parties requesting documents from the credit union. These could be requests from your members to produce lost statements or past issued checks. Or such requests could come from third parties, typically in the form of a subpoena, to produce a litany of information which can be time consuming and costly to produce, particularly to credit unions on the receiving end of such requests. What's worse, failure to respond appropriately to such document requests can lead to a court imposing sanctions against the credit union and possibly even the requesting party's attorney fees....

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Ohio Aims to Put some Teeth in the Elder Abuse Protections - Am. H.B. No. 24 As Passed by the House

April 28, 2015

Three years ago, United States President Barack Obama declared by Official Proclamation, that June 15, 2012 is "World Elder Abuse Awareness Day". The purpose was to provide an opportunity for communities around the world to promote a better understanding of abuse and neglect of the elderly by raising awareness of the cultural, social, economic and demographic processes affecting elder abuse and neglect....

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Ohio Aims to Put some Teeth in the Elder Abuse Protections - Am. H.B. No. 24 As Passed by the House

April 28, 2015

Three years ago, United States President Barack Obama declared by Official Proclamation, that June 15, 2012 is "World Elder Abuse Awareness Day". The purpose was to provide an opportunity for communities around the world to promote a better understanding of abuse and neglect of the elderly by raising awareness of the cultural, social, economic and demographic processes affecting elder abuse and neglect....

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One Lump or Two

April 24, 2015

In the Ohio healthcare industry, claims of negligence against nursing homes, residential or long-term care facilities are increasing. However, the time afforded to bring such claims varies. Read more to consider some hypotheticals....

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Nursing Care Contracts and Admission Agreements: Starting a Relationship the Right Way

April 24, 2015

From the perspective of a proprietor of a nursing care facility, admission agreements are the beginning of the credit relationship between a facility and the resident. Although the main concern behind this agreement is care for the resident, the agreement also needs to outline the rights and responsibilities of the resident's family, guarantors, responsible parties, and individuals with powers of attorney. Invariably, these agreements are entered into with the very best of intentions. However, there are some actions to take at the very beginning of the relationship that can provide protection in the event the relationship goes bad....

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Social Media Marketing: Is it Right for You

April 02, 2015

Over the last few years, technology has made businesses re-evaluate how to market with current customers and reach potential customers. Social media has become a very valuable and important part of many businesses. It has been said, "It's no longer an option to err on the side of caution and not get involved [with social media]. Your clients expect, and need you, to take the lead."[1] But what is Social Media?...

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